Customer loyalty should be the number one priority for businesses. However, according to a Harvard Business Review article by Robert Simons, there is elasticity in the definition of “customer,” depending on the business. As a consumer, I need to be happy...
I recently came across a speech on Leveraging Diversity of Thought to Create Innovative, Flexible Business Success which I presented to the Triangle Society for Human Resources Management in 2013. As I listened to the 50-minute recording, I was reminded of the passion...
A couple of months ago, I spoke to 75 human resource professionals on the topic of innovation and how it can be leveraged through the diversity of thought. As a former diversity practitioner, this topic is one of my personal favorites. Innovation is every employee’s...
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