Earning Customer Loyalty: It’s Easier Than You Think

Customer loyalty should be the number one priority for businesses. However, according to a Harvard Business Review article by Robert Simons, there is elasticity in the definition of “customer,” depending on the business. As a consumer, I need to be happy...

Five Reasons to Seek a Stretch Assignment Before You Feel Ready

In a recent discussion with a millennial on career development, the topic of stretch assignments came up. He expressed concern that he was “not ready” and feared making mistakes along the way. In the conversation that followed, I helped him understand why this was an...

Ten Inspirational Author Quotes to Keep It Real

If there’s one thing I love to look for when I need inspiration, it’s just the right quote. Have you noticed how easily the eye gravitates to quotes as you peruse your favorite social media venue? And how quickly the words register and resonate? Or...

Five Ways You Make Work Harder Than It Should Be

Do you ever feel like you are struggling to accomplish your work goals? That your teams are taking too long to move things along? Whether working on your own or in a group, you need a solid strategy to move at a fast clip without sacrificing quality. In my years as a...

Five Tactics for Influencing Stakeholders

If you’re in a complex, cross-matrixed business, the chances are that your success depends on stakeholders across the organization with varied roles and responsibilities. When it comes to getting work done, it takes more than rolling up your sleeves and jumping in...

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